Privacy Policy

Information You Provide to Us Directly

When you interact with our website or services, you may choose to provide us with information in a variety of ways. For example:

• When you register for an account, you provide details such as your name, company name, email address, phone number, and password.
• When you use our messaging services, you may input contact information, recipient lists, business messages, or even media files.
• If you make a payment, you provide payment method information, which may include card details, bank information, or billing addresses.
• If you contact us via email, form, or phone, we retain the communication and may record it for support and quality assurance.
• If you participate in surveys, webinars, or feedback sessions, we may also collect optional data such as your interests or preferences.

We only collect what we need for specific, legitimate purposes and try not to ask for unnecessary personal data.

Information Collected Automatically

When you browse our site or interact with our software tools, certain information is collected automatically:

• IP addresses and approximate geolocation data.
• Device and browser information, such as type, model, operating system, and version.
• Behavioral data, such as the pages you visit, how long you stay, the buttons you click, and other usage analytics.
• Cookies and similar technologies that remember your preferences and improve user experience.

Cookies help us improve the efficiency of our services and understand user trends, but we respect your choice to manage or disable them via your browser settings.

To Deliver Services

The most basic use of your data is to provide you access to our services. If you sign up to use our RCS messaging tools, we need your email address to identify your account, your phone number to authenticate communications, and your company information to ensure compliance with business messaging standards.

To Process Transactions

We collect your payment details to process transactions securely. Payment processors and banks may access this data but are strictly bound by confidentiality and data protection agreements.

To Improve and Maintain Our Services

We analyze traffic, performance, and usage data to understand how our services are being used and how we can make them better. For example, if users are dropping off at a certain point in the dashboard, we may redesign that section to improve the experience.

For Customer Support

If you raise a support ticket or call our helpline, we use your provided details to assist you effectively. We may refer to your previous support history to resolve recurring issues efficiently.

For Marketing (With Consent)

If you've agreed to receive marketing communications, we may use your information to send you emails, offers, updates, or invites to webinars or events. You can unsubscribe at any time.

To Ensure Security

We use data to protect users and the platform from fraudulent activity, unauthorized access, and malicious content. We monitor patterns and anomalies to detect breaches and enforce our terms of service.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. This generally means:

• While you have an active account with us.
• As required to meet legal or compliance obligations.
• Until you request deletion of your data (unless restricted by law or regulatory requirements).

You can request deletion of your account or any of your personal data at any time by contacting us directly at privacy@googlercs.com.

International Transfers

As our services are based in India and may be accessed globally, your data might be transferred to or stored in locations outside of your country. We ensure all international transfers are compliant with applicable laws through mechanisms such as Standard Contractual Clauses (SCCs), data adequacy decisions, or your explicit consent.